ON-HOLD MARKETING
Make the wait work for you
Professionally scripted and voiced on-hold audio that keeps callers on the line, answers their questions early and sells the services they did not know you offered.
Most businesses greet callers with silence, beeps or a radio station they do not control. Every one of those seconds is a customer deciding whether to hang up. On-hold marketing replaces dead air with professionally produced audio: a branded welcome, answers to common questions, and messages about the services your callers have not heard about yet.
WHAT YOU GET
Built into every on-hold marketing package
Professional scripting
Copy written around your services, offers and most-asked questions, in your tone of voice.
Studio-quality voiceover
Professional voice artists, male or female, matched to your brand.
Licensed music
Properly licensed backing tracks, so there are no PRS surprises later.
Seasonal updates
Refresh messages for campaigns, opening hours and seasonal offers through the year.
Works with your phone system
Loaded directly onto your iPECS or cloud system by our engineers, no third party needed.
Queue and auto-attendant audio
Consistent professional sound from the first ring to the transfer.
THE DIFFERENCE
What good on-hold audio changes
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Fewer abandoned calls: callers hold longer when something useful is playing.
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Common questions answered before your team even picks up.
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Every hold becomes a chance to mention the services callers do not know about.
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First impressions sound like the size of business you want to be.
COMMON QUESTIONS
Asked before you ask
How long does production take?
Typically two weeks from brief to audio loaded on your system: script drafts within days, your approval, then studio recording and installation by our engineers.
Can we update the messages ourselves later?
We handle updates for you. Most customers refresh quarterly or around campaigns; tell your account manager what is changing and we produce and load the new audio.
Does it work with any phone system?
It works with the systems we supply and most modern PBX and cloud platforms. If you are on an older system, we will check compatibility before you commit.
OUR SOLUTIONS
Everything under one roof
START THE CONVERSATION
Ready to sort your on-hold marketing?
Tell us what you have and what is not working. A quick call, a discovery meeting, then a tailored proposal, with no obligation at any stage.